Refund policy

At Zami Store, we want you to be fully satisfied with your purchase. If you're not happy with your order, we’re here to help.

1. Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in original condition
• The item must be in its original packaging
• Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (not due to our error)
• Personal care items (if opened or used)
• Sale or discounted items (unless defective)

3. Refunds

Once we receive and inspect your returned item:

• We will notify you about the approval or rejection of your refund
• If approved, your refund will be processed within 5–7 business days
• Refunds will be issued via the original payment method

4. Exchange Policy

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

To request an exchange, contact us with clear photos of the issue.

5. Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• We recommend using a trackable shipping service

6. Damaged or Wrong Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos/video proof
• We will arrange a replacement or full refund

7. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• After this time, orders may already be processed or shipped

8. Contact Us

For returns, refunds, or questions:

📧 Email: your-email@example.com
📱 WhatsApp: your-number
🏬 Store Name: Zami Store